The computer automatically enters the BIOS page when it boots up, but cannot enter the operating system. Troubleshooting steps

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开机自动进入BIOS 页面,无法进入操作系统 排查步骤

问题描述:按SW按钮 显示开机LOGO后自动 进入BIOS 页面,无法进入操作系统桌面,断电重新开机后故障依旧!

出现这类现象可能的原因有:

  • 未安装 硬盘、硬盘 松动、金属触点有氧化层或硬盘 与主板不兼容等;
  • 硬盘 中未安装操作系统,或者 操作系统启动模式与BIOS启动模式不匹配;
  • BIOS参数配置不正确等;
  • 硬盘插槽异常或主板电路故障等;
  • 排查步骤:(以M9为例)
  • 步骤1:在BIOS中检查硬盘是否正常识别,检查硬盘名称及容量是否正常;
  • NVME SSD查询步骤:进入BIOS后依次选择Advanced> NVME Configuration>进入该页面可查询是否识别到 NVME SSD;
  • 如下图所示,NVME SSD已正常识别;
  • 步骤2:M.2 SATA/2.5英寸 SATA硬盘查询步骤:进入BIOS后依次选择Chipset>PCH-IO Configuration>SATA Configuration>检查 Serial ATA Port 0和Serial ATA Port 1中是否识别到 硬盘名称及容量;
  • PS:请根据您 所安装的硬盘类型进入对应的通道查询,Serial ATA Port 0对应 M.2 SATA 协议硬盘,Serial ATA Port 1对应2.5英寸硬盘。
  • 如BIOS中未能识别到硬盘:
  • A.尝试按SW按钮关机,等待3分钟后再次开机,检测 故障现象是否消失。
  • B.如故障依旧,请断电状态 下拆机,重装硬盘或更换确认正常的硬盘后,再次进入BIOS中查询;

作者: minipc

Our company is a reliable manufacturer and exporter of fanless mini computers, industrial computers, all-in-one computers and industrial tablet computers. Our products are exported to the European Union, America, Asia and other places, and enjoy a high reputation in the global market. In order to provide high-quality products and excellent services, our company has obtained reports and certificates approved by CE, FCC, RoHS, SGS, ISO9001, etc. Our goal is "innovation first, quality first, customers first, service first". We are committed to providing quality products, excellent service, competitive prices, fast response and timely delivery. We warmly welcome every customer to visit us and hope that both of us will work together to create a brilliant future. OEM and ODM orders are welcome.

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